Our Reviews

Service Rep. needs some customer service training

Phil was great. Helpful, clear with his answers and he didn't play games. I felt taken care of. 😊

Completed service. The most important issue for me was a tire that randomly lost pressure. They found a nail in the side of that tire, located another tire in Madison and replaced the damaged tire. We did purchase the protection plus plan and it has been well worth it.

Erin was awesome to work with! She was very knowledgeable about the new car and helpful with showing us how everything worked.

Great Job

Work was completed on time. The waiting area was clean and comfortable.

Everything went fine

Erin worked with us to find the best deal on a new lease.

FIVE Star All the Way!!! You Service Dept. is unbelievable in way possible to delivering ABOVE & BEYOND what is expected!! Ashley is Amazing at what she does! THANK YOU!! Pete D.

Always professional, from start to finish. Great communicators, fair pricing. I highly recommend this dealership and especially their service department.

Very Awesome

We were very happy with the service , that we will always bring our car or purchase our car at Zimbrick, Madison.

The Zimbrick staff handled the work on my vehicle thoroughly and professionally.

All good

Well done. Friendly advisors.

Logan did a fantastic job, very knowledgeable and followed up when he said he would.

Basic truck service. Recommended 4 new tires in near future. Really like dealership washing my vehicle.

friendly,helpful,knowledgable

Lauren was very helpful! She made buying a new vehicle quick and easy.

Erin Volden, saleswoman, was great. Very helpful, informative, and accommodating. Pleasure to deal with.

Technician was friendly and knowledgeable. Service was finished in a timely manner.

Outstanding!!!

Erin was wonderful to work with and very thorough with her explanation of the vehicle.

Joe did a bang- up job and really took great care of me and my vehicle, as usual.

I arrived early and was taken care of immediately. Stuart was friendly and helpful. He made sure I received available discounts and kept me informed of my vehicle status.

The Zimbrick staff is very knowledgeable, helpful and kind. They really listened to my needs and budget, then found a great vehicle for me. When I picked up my vehicle, Erin took the time to show me all the features and answer my questions. My entire experience at Zimbrick Fish Hatchery was excellent.

Excellent service as always. In and out very quickly. It's very easy to wait for your car. Appreciated the 7am appointment so I could be on my way. I really value being able to get my cars serviced by the dealer I purchase from, and the detailed care my car receives.

Friendly and efficient service - appreciated the nice loaner car as well!

Forgot to put next service stickers in truck

Great on time service

$189 just to run a scan to see IF something is wrong with the onboard camera mputer is outrageous for a vehicle that was purchased from you!!!

Well done.

Erin and Erica were great! Erin was very patient while ‘teaching’ me all the technologies.

Our salesman, Logan, was very knowledgeable, easy to talk to & quite endearing. I felt that I was buying a car from my grandson! The woman we completed the paperwork Was also very pleasant.

Very professional!

Appreciate the communication on what services are needed as well as the staff’s keeping me informed.

Outstanding!!!

Erin took awesome care of me from the minute I walked in the door! I had called her the day before about the car I wanted, she had it held so I could drive it the next morning!!! I would recommend her to anyone looking to buy a car!! Thanks, love my new GMC!!

It was quick and sales person did nice job filling in

Lauren was fantastic

I am really pleased how professional Phil and Erica were in the management of our purchase of a 2025 Terrain. We had a time line of a few days to finalize the transaction because of tariff issues coming in April. We can highly recommend Zimbrick as a Dealer and both Phila and Erica as managers of the potential purchase. Thank you, Ian and Joan Carlson, Madison WI.

Friendly professional service.

Majd is very professional and always update me what I need to pay attention when driving my car. I don't know anything about fixing cars but I know I can trust Majd with his recommendations.

Zane is very easy to work with and Erin was very patient showing us the car's features

Prompt, courteous, & professional service experience

great

nice service.

always treated with respect

The experience on 4/3 was good, but the overall experience started on 1/7 and was bad. I took my vehicle in on 1/7 because I was getting a "driver's door open" light, even though the door was closed and would lock. The issue also resulted in my inability to lower/raise the windows, kept the interior lights on while I was driving, and prevented me from using the remote start feature. On 1/7 I was told that the problem was not with the wiring, and that the problem had to be with either the switch or the motor. I was further told that one of those parts would be in in about 5 days, but the other part was on back order and it might be "two weeks, two months, or longer" before the part came in. I was told that the service people would give me a call when the parts were in. After waiting two and one half months, I called the dealership. I was connected with the Parts Department and was told that the parts were available. I was only then contacted by the service rep to schedule an appointment, which was scheduled on 4/3. At the 4/3 appointment, I was told that a new switch and a new motor had been installed but this did not rectify the problem. I was told that although the switch and the motor had to be replaced, there was a problem with a frayed wire. The bill came to$1,735.22. This was almost $500 more than the estimate ($1,238.29) that I was given on 1/7. $1.735.22 to make a window operational!!! I have purchased my last few vehicles (all Buicks) from Zimbrick and have been having my vehicles serviced at Zimbrick for over 30 years. This was the only time I have felt that the dealership was not first class, but this experience was terrible. Jack Meyer

The problem was dealt with quickly and thoroughly.

Great experience and everyone worked to get it done in the timeframe I needed so a return 200 mile round trip would be unnecessary. People stayed late and pushed through for us and were more than accommodating.

They all take great care of me

Lauren and the team did a nice job of working with us on our trade-in vehicle and made the overall buying experience special, for my wife. The facility was very clean and well organized and the team was courteous and professional.

My appointment for an oil change was made at a different place than I thought. When I showed up at the wrong place the service dept was very helpful by getting my vehicle in with very little delay.

Serviced was on time. I was in and out in 1 hour for an oil change, tire rotation, and multi point check .

Logan Lehman is a tremendous asset for your organization. He was kind, patient and thoughtful as I worked through an unusual buying situation. I would highly recommend him. And would be very happy to work with him again in the future.

I had a great experience and my service rep was extremely helpful. Sincerely, David W.

informative and I felt I was treated fairly. no suggestions for work not needed

AS ALWAYS, 110% CUSTOMER SATISFACTION - THANK YOU ZIMBRICK ON THE BELTLINE

My representative has excellent customer service skills

My experience was wonderful, from the moment I walked in until I left with my new car. Logan was so easy to work with and I truly believe he wanted the best for me. Then came Erika, she was so sweet. The thing I appreciated most is that neither one pressured me or tried to upsale me.

Great working with Phil, Lauren, and Ericka! Process was smooth and professional all around!

GREAT SERVICE AND GREAT PEOPLE

I appreciate the inspection results supplied via c.xtime.com. The human touch is missing. Please add a link to call the service representative to discuss the nature of repairs recommended via the inspection report.

The service writer did a great job from initial contact, keeping me updated and advising me when my car was done. Very smooth operation.

Everyone was friendly and helpful

Great job done

It was fine, we left without purchasing the vehicle that we wanted, couldn’t come to an agreement with what they would give me for my car. Logan said he couldn’t do any better and kept telling us why and what was wrong with our car, like a scuff on my bumper, really? We got a call from Mitch on our way home and he offered to work with us and gave us more money for our car.

Every one was so friendly and helpful.

Very efficient,Get things done fast . Always there to help you.

As a woman buying a car, I was concerned the salesman would talk to my husband instead of me and that would be a deal breaker for me. That didn't happen! Phil focused on me once he knew our story. He knew I would be the driver and worked to advise and teach me. What a relief! Thank you, Phil!!!

The truck I initially test drove ended up being right by a different customer. Zane assisted me in getting a similar type truck from a different location.

All aspect of our purchase was handled in an excellent manner and all details were fully explained. I am very happy with my purchase.

On time and excellent service

Excellent communication, timely, professional.

It was good service

The team from top to bottom handled my unfortunate situation with an incredible understanding and clarity. I had a dead truck and it had to be towed on site, it was fixed before the end of the day. Incredible help.

Communication is lackluster. The vehicle was delivered dirty and with a large scratch in the body. It’s a diesel and the DEF tank was half empty. The paperwork was done incorrectly multiple times. Some of it was never corrected

Stuart was excellent to work with in identifying options and making the right choices around parts and pricing. Zimbrick does consistently good work and have repeatedly earned my trust in servicing my vehicles for over a decade. I can tell my vehicle is happy too.

Zimbrick Body Shop worked closely with me and my insurance. They finished the job on time, and did a great job.

Friendly,fast quick and easy procedure

Quick

Stuart was very helpful arranging for the needed tire fix/replacement in a very timely manner. And I appreciated the car wash! Lawrence

Majd is the best. Always kind, friendly and efficient. It’s a pleasure to work with him. Service department also seems to be efficient. I always bring reading material with me, and I barely get time for more than one cup of coffee and maybe 30 minutes of reading.

Well done service was completed in a timely manner. Friendly staff. Updates on the repair were given. Thank goodness I have the extended warranty.

The sales person Ryan was proficient and knowledgeable. I enjoyed the purchase experience.

Joe is an excellent service writer and is helpful and does his job with excellence!

Erin was great as usual

Another pleasant buying experience at Zimbrick GMC. I just purchase my 4th GMC Sierra 1500 Denali from Zimbrick GMC. I traded in my 2021 for a new 2025 and was pleased with the Trade-in value for my 2021. My sales Rep was Zane Gresens. Zane listen carefully to my wants in the new Sierra. Zane was instrumental in helping me choose the right vehicle with the options I wanted. Lastly, I drove over a Nail on the way home from the dealership; I called Zane who made an service appointment for the next day; Zane met me at the service counter handing me keys to a loaner truck.

Excellent friendly professional service!

It was quick and I got a loaner car for the time mine was in the shop

Just purchased my 5th Denali at Zimbrick West and James Skolaski. Very professional and customer oriented.

It took less time than he told me, with the updating of the software and the oil change, etc.

Zimbrick is a welcoming place to do business. Everyone I have dealt with has been pleasant and professional.

Great communication and very transparent. Felt very comfortable with all employees. Would highly recommend using for your car buying needs and wants

I only had the oil changed on my 2000 S-10 pickup truck but I received an excellent update with (all greens) on the vehicle condition along with pictures taken as the work was being completed. I received a call indicating the work was completed just as was returning from a short walk from breakfast.

Stuart Wakeman was my service advisor, and he coordinated with others everything possible to try to recreate the issue with my truck which they could not, albeit they drove it a-lot to do so. Stuart is an "excellent" advisor.

Thank you for all you do!!!

Majd was very helpful and clearly explained things to me.

Excellent as always. Friendly greeting, everything explained well

Logan was a great salesman. He’s knowledgeable and I appreciate him, high tailing across town to go get the color I wanted from another location. Great deal, and I’m super happy!

I certainly appreciated Jennifer getting my hauling/work truck in for service. She is familiar with my business and I feel confident she has the goodwill to keep my vehicles working and understands situations I would get in to have my hauling vehicles serviced properly

Devon Doran was very helpful. I'm very satisfied with the staff.

Lauren was great to work with and I enjoyed my car buying experience!

Joe Zoladz and Scott Gilbertson are great to work with. They are very knowledgeable and answered all of my questions.

Crashed the front of my truck into something while it was being serviced. Driving the vehicle home from the service, the Stabile Track light came so I called and ended up in an argument with the service manager responsible for the work on the vehicle. I now have to give up my vehicle again while they put a new bumper on the truck. This series of issues followed issue from the last time I took my truck into Zimbrick for an oil change. In that issue, the director of service was reasonable and offered an accommodation that I didn’t need, but at least he handled it well - this latest issue was not handled well.

Nice and easy

We felt very welcomed. It was the first time in over 25 years that I wasn’t purchasing my new vehicle at Zimbrick Hyundai. So I was a little on edge. Everything went so smoothly.

Overall very happy Friendly, efficient and knowledgeable

Great job! Thanks!

when we have a 7:00am appointment for a oil change (only) we don't expect to be WAITING for 2 and a half hours. We had another appointment and changed it so we could make it later.. We were never told it would take that long.

Always great service.

Service was performed at the price estimated and within the time frame anticipated. The waiting area was clean and comfortable.

Everything went well, thank you!

People were friendly but the customers were backed up because of staff shortages.

Outstanding!!!

Went in to get a problem fixed with my engine and left with a coolant leak

We unexpectedly needed a new battery in our Buick lacrosse. We brought it in on a rainy Monday morning and it was taken care of by Joe Zoladz and Chuck, the service technician, in an extremely timely fashion! We sincerely appreciate the fact that they went above and beyond on an extremely busy day! Thanks again!!!

The wait was short for tail light problem caused by GM firmware. After an update I was on my way within 2 hours.

In the report, it said I should replace cabin air filters, which I just replaced 6 months ago. I assume they didn't check and just did this off of the schedule. But they also said I should do a fuel injector system cleaning, which isn't part of my trucks service schedule at all. Upselling without true need indicates to me that I should never trust any recommendations by a place and always get a second opinion elsewhere, if I should even go there to begin with. Also, with a 7:30AM drop off I had asked if the truck could be ready by 3PM. The service advisor Jennifer indicated it should be ready by 2:30-3. At 3:20 PM I had to call to see if it was going to be ready soon.

Jen was really great and communicating throughout the day. The service person really gave it their all to figure out my vehicle. Everyone really went above and beyond to help!

Great

Everyone was super nice, friendly and patient with me

Efficient and friendly

Staff was kind and addressed all my needs. Wait times were long as I waited 2 1/2 hours.

The oil change ended up being fine. Took hour & a half. After receiving email saying car needed oil change i requested a time online. Received call from Zimbrick that there were NO appts until AFTER July 23rd! (On July 1st, I had requested July 9 for an oil change.) Im not sure what goes on at that dealership but this occurs nearly every time we need our oil changed. I guess Jiffy Lube is tbe solution. Very very frustrating.

GREAT SERVICE AND GREAT PEOPLE

Friendly and efficient

Brought it in for check engine light still on when I get home

GREAT SERVICE AND GREAT PEOPLE

The addition of video description by the mechanic of potential problems was a nice feature which led to quick authorization for additional service that was completed in a timely manner.

My service provider, Jen, was great to work with. Understanding of my situation and very helpful

Erica, Zane, and Logan were extremely helpful with the purchase of my new car. They explained everything very thoroughly and answered any questions I had. I will be purchasing my next vehicle there but not for a little awhile. Thanks for the all star service!!!

I had routine maintenance done and the technician Joe is was assigned to was ready for me. He helped me into the office as I am disabled and the floor is almost always wet and extremely hazardous where I need to get out of my car. He helped me to a place to sit down also.[ I was waiting). Joe was excellent and helpfull. Offered the free car wash that usually dont gat unless I ask for. Told me about my car. I would like Joe again. Thank you Joe.

I was warmly greeted by Joe Zoladz who then followed through with the maintenance needs for my car. As always, I am so pleased with the service, explanations, and welcome car wash at the end! It couldn't have been a better experience.

The quality of service and the professionalism of the dealership is questionable at best. The vehicle service wasn't completed properly, the vehicle was damaged, and their promise to correct the mistakes and refund the paid but uncompleted work has gone unfulfilled.

Whenever we need service dealership just come through for the best service

Easy drop off, Dealership sent text updates (along with very innovative video showing an issue) and pick up went smoothly. Beginning to end the process was perfect.

Quick service

NA

Repairs were completed in a timely manner. Communication was excellent.

The service was fast and efficient with multiple touchpoints of communications and a fair price. The facility is clean with multiple waiting areas, and free snacks. All in all a great experience!

Friendly, kept me up to date with repairs

I am 71 years old and have owned quite a few vehicles in my Lifetime. I have also lived in many different cities in the U.S.,..and consequently, have had many different service companies and Service Consultants that have helped me to get the proper service done on all of my vehicles. I can say, without hesitation, that Jennifer Beecher, of GMC Zimbrick West, 1601 W. Beltline Hwy. Madison, Wisconsin is the Best Service Consultant that I have ever had, helping me to keep my vehicle in proper operation. She is efficient, effective, professional, a great communicator, always ensures I understand clearly and completely the service I need to have done, courteous, concerned, very quick to respond to my phone calls, and always wears a smile. It is not often, in today's society, that you find someone of her outstanding caliber of Professionalism and True Concern. This speaks very highly of your Dealership.. Give her a pay raise, and never let her go! ( and No, we are not related :) )

I brought my vehicle in for an oil leak I found while I was changing my oil, which I have successfully done since I got my drivers license (I’m now 51). I had used a better than oem oil filter. The tech took the easy way out and blamed my aftermarket filter for the leak, though b.s. but ok I’ll play the game and had him swap out the filter for a delco oem unit. I picked up my vehicle drove it home, let it sit overnight and in the morning laid underneath to check… imagine my surprise when I found it still leaking! Now I have to make a multi state trip with a leaky oil system because your tech was lazy and didn’t do his job. I have no time for games or incompetence, to say I’m not happy is an understatement

Very good, have a new Honda

GREAT SERVICE & GREAT PEOPLE

Great experience

Landon was easy to work with, knowledgeable and very friendly.

I love the people who work at this location but the reason I took my truck in was for noisy breaks. I did the requested service and the following day I heard the breaks again. It does not seem constant but it is very loud when its present.

Erin and Kendall were great! Very friendly and professional. Answered all my questions and made the experience easy! I would definitely recommend Kimbrick to anyone who is looking for a new vehicle!

I did not have an appointment but had an emergency service(in my opinion! Had a slow leak in a tire)so drove it in 1st thing in the morning and had it fixed right away. Joe and the staff are so helpful & friendly!

Prompt Let me know by text when it was done and if there was anything else wrong.

Everyone was friendly to work with, but the problem I had with my radio cutting out was not fixed.

Very efficient way to get me to and from the dealership! Service was great as well!

Friendly & Professional. Timely.

The services were great but the time was excessive. It should not take 1 hour 45 minutes to get an oil change and tire rotation.

I am very pleased with Zimbrick and Joe Z, the service manager that assists me. Everyone is professional and helpful, and I trust the answers I receive from Zimbrick's staff. I purchased tires from Zimbrick and got the oil changed during this recent visit. I highly recommend this company!

I made an appointment for an oil change. When I arrived the person checking me in said I was due for a transmission flush which would add 1 1/2 hours and considerable cost. I need to get that information when I make the appointment, not when I arrive thinking I would be there for about an hour!

My requested service on my car's tire that was sickly was responded to promptly. A special thank you to Joe Z. for his care and attention to detail! Larry Bakke

Logan did a great job, was quick to respond to my questions

Employees are courteous and efficient. My vehicle was ready when they said it would be!

Repair paid by GM special coverage

Everything completed &. Questions I had the serviceman showed me how to do.

Friendly staff and efficient communication.

The isues I was having were addressed. I was a little surprised to be charged $32 for a tire rotation.

Good

Outstanding!!!!’!!!

Friendly and had time to answer questions

Excellent friendly service!

Prompt and professional!

Erin was wonderful to work with and made the car buying experience easy and enjoyable!

I was referred to Zimbrick GMC, so this was my first experience with them. I was very pleased with the result. A dealership I can trust and they trusted me back.

Excellent customer service from staff Can always count on them for accurate diagnosis of any issues and getting it fixed and back on the road Thank you

They took really good care of me and made sure I had everything I needed.

N/A

Very thorough with inspection and answered my questions!

Service was excellent....and i'm happy to be a part of your team....

She always very helpful when we come in just love her service

My service writer got me a timely appointment when I was under duress.

Excellent service

I thought I scheduled by oil change on line and then a day later received a call from Zimbrick saying my scheduled appointment was not truly scheduled but only "requested". What's the point of using technology to improve customer service and reduce cost if the customer cannot "schedule" but only "request" an appointment. As it turned out my scheduled time was not available so I had to rearrange my schedule for a different day. Other dealerships allow me to schedule my own service using technology, you need to do the same.

Logan Lehman was though,answered all questions and concerns.

We really enjoyed working with Logan on our purchase of the truck. He was very kind and patient working with us to explain everything to us.

Zane was great. We purchased the vehicle via email, texting, and calls. It went very smoothly. Highly recommend Zane at Zimbrick in Madison, WI.

The sales team was professional and attentive. After an initial test drive, I liked the vehicle, but it had some options that caused it to be outside of my budget. Zane, the sales specialist, did an excellent job of aligning my needs to an incoming unit that was priced in budget and provided all the features I wanted. From there, it was a pleasant and smooth process to make my purchase decision and drive off with a new truck.

Friendly and courtious

Stuart was helpful with communicating what needed to be fixed throughout the process

You fixed my problem.

I was very pleased the service experience.

The WRONG puddle lamp was installed! My Yukon has the 'GMC' logo puddle lamps, and a plain replacement was installed on the driver's side. Very frustrating to make a return trip to get this error rectified.

Usually this service takes approximately an hour to complete but this time it took 2 hours. I would think if there was a problem or delay of some type a service manager would have contacted me about this.

Everyone was wonderful!

Joe Zoladz and the team kept me well informed along the way and was helpful answering my concerns!

My Buick was well taken care of. Oil change and Carburetor flushed.

Extremely easy purchase, awesome staff!

Very helpful and qualified staff

So far the experience has been horrible. I scheduled for my vehicle two weeks ahead. Was never contacted about my up coming service. I called to verify that I was in the schedule. I was scheduled but was not contacted. My Sierra EV has VWP that could be done and wanted this to be completed, there is a TSB that shows what to do and even how to bill it to GM. The service advisor and EV service tech knew nothing about this and said that I had no open updates. Which is true this is a VWP modules update. I also asked for tires to be check they were all about 6 psi low, this was never checked or done when I came to pick it up. Next the truck had to go to the body shop for a PDR quote. The quote was not available when I picked up the truck. The service advisor said he would talk to the body shop to get the quote, that never materialized. After a week, I decided to call the body shop my self, they finally sent me the quote, I have since emailed back saying I’d like to move forward, this was last week and it’s now a week later and heard nothing from the body shop. The service adviser on the initial visit also said he would have the tech dig deeper into the VWP module updates, never heard back so called, said he forgot, went a spoke with the tech, the tech still doesn’t know what needs to be done. At this point I’m not sure I or anyone else should ever do business at Zimbrick West GMC. I would like to speak with a store manager. Please call me : Jason Schrandt @ 608-516-3013

Work completed on time. Excellent service

Very professional and helpful, when the first car we had picked out had steering problems they helped us with our new car

Great service and done ahead of time

Everything was great, down to technical support, customer service, friendly and respectful service, attention to all the finer detail's.

Helpful; personable and professional. Thanks Jennifer

As always u guys are extremely excellent

The entire purchase process was very efficient.

Prompt, made sure they had all the info needed to get the job done

Service was great.

All individuals involved were incredibly helpful and answered any and all questions.

Quick and courteous service

Knowledgeable service representatives. I appreciated Joe’s attention to detail. Truck was finished on time.

Excellent customer service

Adam, Ryan and Zane were excellent to work with and made the process easy. Adam went above and beyond to source a great Yukon while Ryan and Zane were professional and knowledgeable in sharing all the car’s features. I would highly recommend this team again for their professionalism, attention to detail and their friendliness.

Everything was great and easy

Started with not being scheduled to wait for my truck, then the tire was not fixed (had to make another trip) then the sticker (wind shield) was to another vehicle, then it seemed like the oil didn't actually get changed (truck VERY chuggy), had to come back again and wrestle with team about it. They did finally change it again, and the air filter box was not closed. Very poor experience, very unprofessional. Very troublesome. My truck is a major equipment investment. I own large cnc mills as well. If the repairmen for those were this sloppy they would be fired immediately. Just fyi.

As always amazing service!

Great communication. Very professional.

Great accommodations while waiting for car. Unexpected shop tools charge.

Good Employees makes for good service

Good service; fixed the problem and I appreciate having space to wait & work. It is NOT right to charge $189 to hook up the computer to diagnose a problem on a car I BOUGHT FROM YOU! And that diagnosis only took 15 minutes to complete!!!

The technician takes longer to identify other problems than to complete the service requested. Three hours for an oil change is NOT acceptable.

Everything was done on time and correctly. Zimbrick has been my dealership for the 28 years I have had my car and kept the car in tip top shape.

Good service, fair pricing, on time and clean facility.

It was a great experience working with Logan. He was by far the best with explaining and making sure I was satisfied with the Vehicle that I was choosing. I would definitely recommend him to anyone looking to purchased a car!!

Very organized

On time with quality body work.

Check in was efficient. The service was completed within the expected time frame.

Excellent experience! Highly recommend Zimbrick West. The staff was super friendly and very helpful. They made the car buying experience very easy and not so stressful.

Extremely professional service!

Appointment was when we wanted it. Service was quick and efficient.

The cost for an oil change is more expensive than the east side zimbrick and I had to wait a month longer to get an appointment. Which I agreed to since I had a coupons sent to me by zimbrick only to find out at the appointment that my coupon wouldn’t work.

My concern about my lights not being able to turn on was dismissed by the service advisor as "you never turn on your lights manually. You have the automatic headlights" However. The interior detailing that the appointment was booked was outstanding. The interior of my GMC looks brand new. It was outstanding work.

Recall completed

Everyone is friendly and helpful

I have always had excellent service for my Arcadia at Zimbrick. The friendly staff and quality of service has always been excellent.

Sales person Jordan has very pleasing personality. Offer on my trade was insulting as CarMax gave me more than 3 times what Zimbreck offered, but price on new car was fair, and after selling my trade to CarMax I came back and closed the deal on a new Encore GX.

Went in for squeaky brakes and got new brake pads in November and new bushings on 12/19. Brakes still squeak.

Jamie was a pleasure to work with. He had everything setup and aligned for a smooth purchase. Larry and team did an awesome job installed accessories, detailing, tinting, and applying the interior/exterior protectant. You got to love the refreshments too!

Service Department was friendly, knowledgeable and my vehicle was done in a timely manner!

After oil change the "check Engine" light came on. I was overcharged for the service and have to correct the charges.

Detail oriented

Very good Employees. That is why I go to the dealership.

Well done

Fantastic service from start to finish.

I had my vehicle in for 4 separate times for the same electronic problem, and each time they were unable to correct the issue. On numerous occasions my phone calls were ignored, and promises to call me back never happened.

Good.

I’ve been dealing with Zimbrick for over 20 years and have always been very satisfied. Love my Buicks, and the service department is great. Shout-out to Phil and Erica for their wonderful service.

Logan was wonderful to work with. He really listen to my budget concerns and made it happen. His communication was strong and timely. I would love to work with him again!

.

Ryan is very professional, not easily flustered, attentive and sharp. Adam won my business back. I shopped for more than two years. In Encore's class, nothing compares to the loaded Avenir. My second Buick (maybe third), first was a '98 loaded Grand Sport.

Very professional and friendly service, nice waiting area

was quoted an absurd amount for a repair that I ended up fixing myself in my Garage.

Quick in and out, no problems